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Covid-19

Covid-19

Dear Customers and Partners,

As this troubling time around the COVID-19 virus (Coronavirus) evolves here in Canada and around the world, we want to assure you that we are focusing on three things:
Ensure the safety of our staff, as well as that of our customers and partners;

  1. Continue to provide exceptional service to our customers;
  2. Support local efforts to limit the spread and impact of COVID-19;
  3. We do not anticipate any interruption of services at Everest Automation Inc.

Everest Automation’s executive update staff on health and safety on a weekly basis and meet to discuss the progress of COVID-19 daily. We can therefore quickly adjust to the new recommended practices to limit its spread and plan the actions related to this situation.

Many of our employees already work remotely and we have taken concrete steps to ensure the continuity of our activities in a safe environment. All these actions ensure that we maintain our ability to continue to provide you with excellent service and to conduct our business normally.

Among other things, this means that:

Our customer service will remain available for phone calls, emails and chats from 8:00 am to 5:00 pm EST, Monday to Friday;
Our solution specialists, who usually meet you in person, will now do so by telephone call or videoconference at your choice;
Site visits will only be made in exceptional cases which absolutely require the presence of a member of our team. In these cases, we will have to make sure that the risks will be minimized for our two companies;
Our emergency service will remain available 24/7, always using recommended practices to limit the spread of the virus by our two companies.
WEB technologies allow us to offer you significant virtual support by means of our Internet site, Intranet, videoconference, screen sharing, remote control, etc …
Our inventory of valves and instrumentation products will be available to you and is an important asset during this period of uncertainty.

We know that many of you face these challenges daily in your own organizations as well as at home and we take this opportunity to congratulate you on your efforts.

On behalf of our entire team, we thank you for your confidence and as a partner of your company we wish you health and well-being for all and a rapid return to normal.

Marc Côté and Eric Maier
Co-Owners / Everest Automation Inc.